Shipping policy

BUY WITH CONFIDENCE 

Shipping Policy,  DOA Policy,  Refund Policy, GUARANTEE POLICY

When you make a purchase from ClamMania.com you can buy with 100% confidence. Each customers purchase comes with a commitment from the Clam Mania team for the health of your animals and satisfaction of your order. No hassles, just provide us with a video of the DOA (originating from Clam Mania) within 3 hours post delivery from UPS or Fedex, a video of your Clam, Fish, invert, or coral colony within 3 hours post delivery. All inverts, clams, fjsh, and corals have an arrive alive guarantee only.


Refund Policy

If your new livestock addition does not stay alive for the guarantee period we will issue you a store credit only. We do not cover any shipping costs for credited livestock. FedEx or UPS delays due to weather or mechanical failure which result in loss may not be covered under our guarantee. We are not responsible for incorrect addresses provided by the buyer. Please know that we will do whatever we can to make it right!




  • All orders will be shipped overnight for delivery per the date selected on the calendar at checkout.


  • For the safety of your animals we will not ship any orders without a confirmed delivery date.


  • Weather conditions may cause a delay in shipping out your package. We must take into consideration the chance of the livestock perishing due to cold or hot temperatures or storms near your zip code or UPS hubs before we ship out your package.


  • We will hold livestock orders for a maximum of 1 weeks upon request. 
  • We do not require signature for delivery, but we urge you to please put your livestock in your aquarium as soon as it is delivered.



Cancellations from Client Policy 

  • 20% cancellation fee for any WYSIWYG order cancellations or store credit for 1 year.





The following applies to our Guarantees

Email us with a clear video of the deceased Clam Mania Clam, invert, fish, or coral within 3 hours of delivery for livestock.

Email us with a clear picture or video of the deceased livestock within 3 hours from the time posted by FedEx, or UPS 


DO NOT discard or ship the specimen back without Clam Mania authorization, doing so will void the guarantee.

DO NOT refuse the shipment if box is leaking or appears damaged or guarantee is void.

Guarantee applies to shipments only, not local pickup.

It is up to our discretion to void your guarantee if we believe your tank is not in suitable conditions to keep your animals alive and healthy.

See our recommended parameters chart below for reference.



Our Recommended Parameters:

Parameter

Reef Aquarium

Specific Gravity

1.024-1.026

Temperature

75-78 Degrees F

pH

8.1-8.4

Calcium

380-450ppm

Alkalinity

8-9dKH

Magnesium

1300-1450ppm

Nitrate (NO3)

10-30ppm

Phosphate

0.01-0.1ppm

Nitrite (NO2)

Undetectable

Ammonia (NH3)

Undetectable




It is up to our discretion to void your guarantee if you have Non-reef safe fish (including, but not limited to; Angelfish, Puffers, Filefish, non-herbivorous Blennies, Triggers, Clown Gobies, Copperband Butterfly, or other non-reef safe Butterflies) residing in your reef tank. These fish in particular have been known to pick and/or consume corals and Clam Mania cannot be held responsible for what these fish might decide to consume to the latest additions to your reef aquarium. 




GUARANTEE POLICY


We offer a 100% worry-free live arrival guarantee


Shipping


We ship with UPS which has been a very reliable company for us for many years but sometimes problems do occur so to provide added “peace of mind” for our customers.


OK, but what if my livestock arrives on time but is DOA?

Don’t Worry, Live Arrival is Guaranteed!


It is rare for anything to arrive dead. If anything arrives dead, or if the coral, invert, clam, or fish (livestock) looks extremely stressed and you are worried that it will not survive, please send us within 3 hours of delivery a clear photo video of the livestock IN THE BAG. Take a clear video of the animal. We require a video of the coral to ensure replacement and refund accuracy. Please make sure to take a clear photo under daylight (not actinic).  We can then examine the video you have sent and offer some advice on how to handle the animal. Remember: to be in our guarantee window you must have followed this procedure of sending us clear close up video within 3 hours of arrival at your location or from the time the package is available at UPS if you are having the package held for pick up.

Delivery time is determined by time stamp by UPS, if held for pick up delivery time is considered when package is first available to be picked up.

Send photos and videos to: customercare@clammania.com


Why Do We Require A Photo within 3 hours?


We require a video to make sure that the coral is being evaluated correctly. There have been times when customers unfamiliar with a specific species assumes the animal is DOA or stressed. By sending a video we can quickly diagnose the situation and provide assistance if possible. Another issue we have encountered is delays in package pick up. The vast majority of our customers are very conscious of the importance of handling the animals correctly but unfortunately we have found that sometimes people pick their order up and hold the item unopened for long periods of time which can lead to additional stresses if the animal is not being handled correctly. To keep the animals safe and healthy we require this time frame so they can be tanked as soon as possible. And most importantly, to keep our insurance in place with UPS we need to document every DOA by having a clear video and email correspondence from the customer.



Please Note
THESE SITUATIONS VOID THE GUARANTEE OR ARE NOT GUARANTEED


  1. We do not offer any guarantee if you provide us with an incorrect address.
  2. We do everything possible to get the photos and or videos to look exactly like they appear in our systems, but with digital technology and the vast array of lighting in different tanks it is impossible to guarantee an exact color match. Some of our livestock is sold with WYSIWYG photos - What You See Is What You Get. This means that the item photographed is the item that will be sent to you and represents the item as it appeared in our systems as accurately as possible at the time the photo or video was taken. But please remember corals, clams, inverts, and fish grow and colors can shift over time so there could be shifts of color and shape on the animal you receive.
  3. You must accept delivery on the first attempt by the delivery company and acclimate all livestock into your tank within 3 hours of delivery. We do not offer any guarantee on livestock that has not been accepted on the first delivery attempt and that has been sitting in the box longer than 3 hours after delivery. If livestock is delivered to another location than where your tank is located, we will not guarantee any losses due to the animals sitting in the box longer than 3 hours beyond delivery.
  4. Zone 1 ground shipping of livestock is only guaranteed if sent as hold for your pickup. If not held for pick-up these ground service deliveries may ride around on the truck until late at night before delivery, so we ask that you pick up at the UPS center. We will provide the UPS address and pick-up hours when we contact you to confirm your order.
  5. If you are issued a credit for a loss we will ship you a replacement on your next order. We will only ship replacements/credits one time. In the unlikely event of a problem with reshipped items, we are not able to offer replacement or credit a second time. Shipping is charged on all orders including replacements.
  6. If for whatever reason you refuse delivery of an order without authorization from us this voids all rights to a refund on that order or credit on a future order.
  7.  We will gladly hold orders for future shipping. It is your responsibility to let us know when you are ready to receive your order. Orders held over 14 days are non refundable and you will be issued a gift certificate if you wish to cancel.


PLEASE NOTE


We do not offer any guarantee for items purchased at our retail store or at frag swaps or trade shows because you have the opportunity to examine all stock in person at those locations and we have no responsibility for how livestock is handled after it leaves our tanks.

Wholesale orders are not covered by any guarantee. 


Dry Goods


Any warranty issues must be dealt with the manufacturer directly. We do not do repairs or warranty work. We do not accept returned dry goods that have been opened and used unless there is a manufacturer defect.  In that case you will be directed to the manufacturer directly for warranty service. Any return of dry goods must be done so with a Return Authorization Number that you will receive when you call us regarding your issue. Do not simply return a dry good item without notifying us or you will void any guarantee. We are not responsible for any damage caused by shipping companies or incurred during shipping and handling. Credits for this reason must be directed to UPS directly.

Site Content/Typographical Errors/Pricing

We will not be responsible for typographical errors, accuracy of information contained on this site, or any pricing errors. If a price is listed in error we reserve the right to cancel any sale. We reserve the right to cancel any order at any time for any reason.


Terms


By placing an order you automatically agree to these terms and conditions.